Contact Center Products & Wallboards
Our call center reporting software and contact center products (including wallboards and dashboards) improve call center performance by reviewing critical KPI's and acting on the variances from your goals. Spectrum captures data from multiple data sources and builds unique reports specifically for your contact center.
These reports can be published as Web Based Reports, to LCD Screens, LED Wallboards, Desktops and Dashboards, Email and Smart Phones.
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Desktops: Deliver critical KPIs to your desktop as a screen pop with charts, graphs, gauges and text messages.
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Dashboards: Call center metrics, daily or weekly reports and threshold analytics are delivered to your full screen dashboard.
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Threshold Analytics: On-going analysis of KPI metrics showing variances to the Call Center Manager. Data is used in dashboards and web based reports to show trends.
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Web Based Reports: Web based reports are ideal for managers. These reports can be viewed in the office, on the road, on your smart phone or from home. The reports are built to your specific unique requirements.
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LED Wallboards: Traditional and having the lowest TCO of any real time digital signage Spectrum offers a full line of LED Wallboards and LED Readerboards for the Call Center.
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LCD Screens: (Plasma, large format screens) Spectrum can provide commercial grade Plasma and LCD screens to meet your turnkey project requirements. Utilizing the VectraView Display Controller real time content is delivered to the screens over IP and VGA signals.
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Email and Smart Phones: Many Call Center managers would prefer an email when critical thresholds have been exceeded. Spectrum provides a solution that will push an email with KPI data in the subject line out to a traditional email address or to a mobile phone. In addition, a URL can be set so your smart phone would be able to go to the URL and see the real time call center statistics.
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Data Collection: Call centers are especially challenged with raw data being stored in separate locations and not readily accessible for reporting and analytics to the call center manager.
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Products
