Call Center Unified Reporting & Contact Center Digital Signage and Dashboards
Spectrum call center unified reporting software and contact center display products combine data from the ACD, CRM, WFM, in-house databases and more to provide agents and managers KPI’s that improve performance. Reviewing critical data items, acting on variances from goals and surveying the agent threshold analytics are all standard practices in contact centers utilizing the Spectrum unified reporting software.
Spectrum publishes real time and historical data to LCD Screens, Desktops, Tablet PC’s, Dashboards, LED Wallboards, Web Based reports, Email and Smart Phones.
Contact us today to assist you in determining how our solution would benefit your call center.
Call center metrics, daily or weekly reports and threshold analytics are delivered to your full screen dashboard.
Deliver critical KPI’s to your agents desktop as a screen pop with charts, graphs, gages and text messages.
An overall view of the group level KPI’s and Metrics for the agents through the VectraView Software.
Web based reports are ideal for managers. These reports can be viewed in the office, on the road, on your smart phone or from home. The reports are built to your specific unique requirements.
Many Call Center managers would prefer an email when critical thresholds have been exceeded.
Traditional and having the lowest TCO of any real time digital signage Spectrum offers a full line of LED Wallboards and LED Readerboards for the Call Center.
On-going analysis of KPI metrics showing variances to the Call Center Manager. Data is used in dashboards and web based reports to show trends.
Display real time information to your tablet PC through wireless URL or network connection. Spectrum’s neXorce Software provides the ability to output data to a tablet PC and gives managers and supervisors…
NeXorce reporting software provides real-time call center reporting, taking real time data collection and delivery to a new level.
NeXorce Cloud is a virtual, cloud-based call center software solution that provides reporting for all levels of the contact center.