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XorceView™ Dashboards

Call Center Dashboards

With Spectrum's line of XorceView dashboards, you have the information you need readily available for simple access to the status of the contact center. Our call center dashboards provide critical data as a full screen of charts, graphs and data grid sdisplaying your most important industry-standard KPIs to manage and improve contact center performance. Managers using threshold analytics will be shown the KPI’s that are creating the variances in the call center -- allowing call center professionals to make informed, strategic decisions based on real time reporting.

Revenue and improved productivity

Inefficient call centers cost the business in lost revenue or productivity.  Dashboards show the managers using threshold analytics where inefficiencies exist and where revenue is being lost.

Key Benefits of Xorceview Dashboards:

  • Real time, historical integrated call center statistics and metrics to improve overall call center performance;
  • Xorceview Call Center Dashboards integrate with multiple data sources including Cisco and Avaya
  • Multiple dashboards are available as tabs. Managers different data to determine status of different parts of the call center;
  • By using threshold analytics managers see where in the call center performance is not meeting stated goals.

View the embedded image gallery online at:
http://www.specorp.com/products/dashboards#sigProGalleria4b35585a03

View screenshots of our Xorceview Dashboards in our photo gallery.

 

For more information on XorceView Dashboard download the XorceView brochure.

 


 

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or call us today at 713.944.6200

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