Data Collection and Acquisition

Spectrum call / contact center data collection software collects raw data from your various data feeds including a variety of industry standard tools. Call centers are especially challenged with raw data being stored in separate locations and not readily accessible for reporting and analytics to the call center manager. A superior reporting and performance metrics solution begins with the ability to collect data from those siloed data locations.

Call Center Data Collection by:

• Sockets
• Remote Function Calls
• ODBC
• XML
• Data Emulation
• API

Our call center data collection is powered by NeXorce reporting software that offers real time data collection. This information can be published to LCD screens, wallboards, desktops, dashboards, smart phones or web reports.

Spectrum is the first choice for call center system integration and contact center integration. Our data collection software is available for Avaya, Cisco, Nortel, Siemens and many others.

Contact Spectrum to learn more about how our solutions can benefit your business.