Call Center Reporting Software

 Improve call center performance by reviewing critical KPI's and acting on the variances from your goals.  Spectrum captures data from multiple data sources and builds unique reports specifically for your contact center.  These reports can be published as Web Based Reports, to LCD Screens, LED Wallboards, Desktops and Dashboards, Email and Smart Phones.

Contact your Spectrum Representative today to assist you in determining how our solution would benefit your call center.

LCD Screens: (Plasma, large format screens) Spectrum can provide commercial grade Plasma and LCD screens to meet your turnkey project requirements.  Utilizing the VectraView Display Controller real time content is delivered to the screens over IP and VGA signals.

Web Based Reports:  Web based reports are ideal for managers.  These reports can be viewed in the office, on the road, on your smart phone or from home.  The reports are built to your specific unique requirements. 

LED Wallboards: Traditional and having the lowest TCO of any real time digital signage Spectrum offers a full line of LED Wallboards and LED Readerboards for the Call Center.

Desktops: Deliver critical KPIs to your desktop as a screen pop with charts, graphs, gauges and text messages. 

Email and Mobile Device: Many Call Center managers would prefer an email when critical thresholds have been exceeded.  Spectrum provides a solution that will push an email with KPI data in the subject line out to a traditional email address or to a mobile phone.  In addition, a URL can be set so your smart phone would be able to go to the URL and see the real time call center statistics. 

Printed Reports: neXorce includes a reporting functionality that can be set to print out a weekly report on the call center activity.  These reports are ideally positioned to review the week against the departmental goals.