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Call Center Desktop Reporting

Call Center Desktop Solutions for Agent Desktops

Spectrum offers call center desktop software and solutions for agents that need status and performance reporting.  Critical KPI's and metrics are delivered to the agents desktop allowing them to be aware of their status and improve their performance. 

XorceView gives the agent a knowledgeable view of the call center and more specifically how they are performing. Because desktop real estate is valuable XorceView can be minimized to the taskbar and pop up when a threshold is exceeded or a message is received.

Managers and supervisors are able to stay in touch with timely messages or triggered messages based on time or a threshold.

View the embedded image gallery online at:
http://www.specorp.com/products/desktops#sigProGalleria6018022581

Spectrum is the first choice for call center system integration and contact center integration. We offer desktop solutions for Avaya, Cisco, Nortel, Genesys, and many others.

Key Benefits of XorceView Agent desktops

  • Real time agent metrics and statistics to improve agent performance;
  • Message to and from managers and team leaders aides awareness;
  • Minimize to the taskbar to save desktop space. XorceView will pop up when a message arrives or a threshold is exceeded;
  • Tab or flip views multiplies the amount of content without taking up more desktop space.

Team leaders, Supervisors and Managers may prefer a dashboard for their real time reporting needs. 

View more screenshots of our call center desktop solution Xorceview in our photo gallery.

 

For more information on XorceView, download the XorceView Flyer.

 

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Call Center Desktop Solutions for Agent Desktops

 

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