Call Center Desktop Solutions for Agent Desktops

Spectrum offers call center desktop software for agents that need status and performance reporting.  Critical KPI's and metrics are delivered to the agents desktop allowing them to be aware of their status and improve their performance. 

XorceView gives the agent a knowledgeable view of the call center and more specifically how they are performing. Because desktop real estate is valuable XorceView can be minimized to the taskbar and pop up when a threshold is exceeded or a message is received.

Managers and supervisors are able to stay in touch with timely messages or triggered messages based on time or a threshold.

Key Benefits of XorceView Agent desktops

• Real time agent metrics and statistics to improve agent performance;
• Message to and from managers and team leaders aides awareness;
• Minimize to the taskbar to save desktop space. XorceView will pop up when a message arrives or a threshold is exceeded;
• Tab or flip views multiplies the amount of content without taking up more desktop space.

Team leaders, Supervisors and Managers may prefer a dashboard for their real time reporting needs.