Spectrum offer software and solutions for agents that need status and performance reporting. Critical KPI’s and metrics are delivered to the agent desktop allowing them to be aware of the status and improve their performance.
Key Benefits of XorceView Desktops
- Critical metrics and KPI’s enables agents to react quickly.
- Message to and from managers and team leaders aides awareness;
- Minimize to the taskbar to save desktop space. XorceView will pop up when a message arrives or a threshold is exceeded;
- Tab or flip views multiplies the amount of content without taking up more desktop space.