Our smartphone & mobile call/contact center reporting provides remote contact and management mobility, a must have for today’s operations. Utilizing Spectrum’s Email Client software, managers may stay in touch with the business, receiving key metrics via their smartphone or mobile emails. End of Day reports sent out to keep you aware of the overall status of key metrics.
Key Benefits of Mobile Call Center Reporting
- Manager mobility – Statistics and Metrics are sent directly to the managers mobile device;
- Daily report showing the contact center performance;
- Alert notifications when a targeted KPI is in threshold or has crossed a variance level;
- Subject line notifications means the email does not have to be opened to know the content.