Email, Smart Phones and SMS Text

Our smartphone & mobile call/contact center reporting provides remote contact and management mobility, a must have for today’s operations manager. Utilizing Spectrum’s Email Client software, managers may stay in touch with the business, receiving key metrics via their smartphone, mobile, email or alert messages via SMS.

Key Benefits

• Manager mobility – Statistics and Metrics are sent directly to the managers mobile device;
• Alert notifications when a targeted KPI is in threshold or has crossed a variance level;
• Subject line notifications
  means the email does not have to be opened to know the contents.