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neXorce Real Time Reporting Solution

Real Time Reporting shown on an LCD screen, Wallboard, Dashboard and Smart Phone

Be Empowered with Real-Time Data

NeXorce takes real-time data collection and delivery to a new level. Capture data from more sources using socket connections, ODBC, XML, Data Emulation, or from the web.  Then publish your information to an LCD screen, wallboard, desktop, dashboard, smart phone, web report and to IP phones.

NeXorce Benefits

  • Real Time and Historical Reporting will improve efficiences in the Call Center
  • Display goals and variances to improve stakeholder performance
  • Better decision making with Real Time information
  • Improve CSat and FCR ratings

 

The Server and Client are the two major components of neXorce.
The diagram below shows the integration of the Server and Client components.

nexorce Web Service component integration

 

Contact Spectrum for more information on how neXorce software will help you communicate critical, actionable information to your contact center- in real time.