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XorceView Desktop Client

XorceView™ is a screen-pop application that delivers data directly to any desktop on your network using text, graphs, gauges or charts.  The most typical use of the XorceView application is to display agent real time statistics to the agents and team leaders.  Agent status information and skill group data are two of the more vital sets of statistics that agents and team leaders need on their desktops.

Remote Agents and Work-At-Home Agents

XorceView does not require any special software or hardware so work-at-home agents can utilize this tool as well.  These agents will feel like part of the team and will be much more effective and efficient with XorceView on their desktop.

XorceView client example with a gauge and text
Gauges and Text
XorceView client example with a display grid, message and color thresholds
Text Only
XorceView client example set to appear as a wallboard.
Wallboard View

Features

  • Easy drag and drop set-up feature
  • Unlimited number of scheduled messages/announcements
  • Messages can be permanently stored for regulatory purposes 
  • Citrix and VMware environments are supported
  • Screen to screen messaging
  • Display stats as text, data grid, mimic a wallboard or with graphs and charts

Advantages of real-time data on your desktop: 

  • Agents are more effective when they know their status 
  • Team Leaders can help agents that are not achieving their goals
  • Information Becomes Actionable
  • Executives and Managers can Spot Trends
  • Instant messaging is a great motivator and communications tool
For more information on XorceView, download the XorceView Flyer.