Dashboards

A Dashboard could be considered a cross between a desktop screen pop and a LCD Screen.  The Dashboard runs on the manager or senior managers PC screen and displays critical information that is vital to the daily operation of the call center or business.  An award winning dashboard would have these features:

• Content that is critical to the managers daily operations;
• Content that comes from disparate data sources;
• Content that is real time,historical and integrated;
• Allows for drill down and drill across;
• Content that is displayed in the most effective manner for that particular manager;
• Content that can be changed as often as needed to meet the needs of the business

An effective dashboard provides a summary view of the information as defined by the customer and then automatically updates in real time.

Contact Spectrum for a demo on an effective Dashboard from our award winning VectraView software.