Small Business (SMB) Contact Call Center Reporting

Ultra-Link: real time call center reporting for small businesses

Ultra-Link is ideally suited for this space because of its low cost and yet powerful call center data collection capabilities. Ultra-Link will capture the right amount of data you require to build the real time reports and will not use up valuable network bandwidth.

Our Ultralink reporting software that offers real time data collection and can be published to LCD screens, wallboards, desktops, dashboards, smart phones or web reports. Our  small business reporting software is available for Avaya, Cisco, Nortel, Siemens and many others.

Key Benefits of Ultralink:

• Small footprint and low cost application for the SMB call center that requires reporting;
• Powerful data collection tools to capture data from over 30 different ACD’s;
• Ideal for wallboard and desktop reporting.

Contact Spectrum to discuss how we can improve your
overall call center performance