Web Reports

Online Call/Contact Center reporting is one of the most sought after features for the call center manager today. Our web based reports provide managers with more granular reporting, better reporting and the ability to drill down on information to get to the root cause of the variance (threshold). Additionally they are formated in a way that is easily accessible for call center managers.

Spectrum is the first choice for call center system integration and contact center integration. Our call center web reports are available in Avaya, Cisco, Nortel, Siemens and many others.

Key Benefits of Online Call Center Reporting:

• Web based reports can be viewed from any location permitting the manager flexibility and mobility;
• Graphics can be incorporated into the report for more dynamic views of the data;
• Information is not limited to ACD’s the web reports can pull data from any call center application to provide a true summary report to the managers.

Contact Spectrum to learn more about web based reporting.