neXorce is set up to capture data from multiple call center applications and stores the collected data in its own database.

neXorce Enterprise Software is the software engine for Unified Contact Center Reporting. Data that was previously held in silos is now stored in a single database and can be worked to create usable information for the call center.

Some examples:

• ACD information from separate platforms can be combined together to provide a single summary report;
• Data from disparate sources such WFM and CRM can be combined together into a report;
• KPI’s not currently available from the application can be created in neXorce.

Key Benefits:

• neXorce is an Enterprise Class solution that is scalable by using true distributed architecture;
• Robust security rights and roles prevent unauthorized access and use of the neXorce software;
• Data collection tools to gain access to almost any data source. neXorce Contact Center Activity Monitoring uses six methods to capture data;
• Unified reporting tools to publish reports six different ways. Many reporting tools offer one or two methods.