Spectrum Real Time Reporting is an enhancement to the reporting that is available from Cisco UCC Express (UCCX) and UCC Enterprise (UCCE). The ability to combine data from other applications as well as modifying the layout of the reports are the requirements from many contact center managers.
Business Relevance to Cisco & Cosco Partners
- Flexibility to change the report layout and show key information to the agents and managers;
- Combine data from other sources (CRM, WFM, Email and Chat) and from other platforms Avaya CMS for example;
- The visual appearance of the Desktops, Dashboards, LCD screens can be altered to meet the customer requirements;
- The ability to have Web reports, Email notifications and Excel and Printed reports;
- Multiple threshold alerts and messages to the appropriate contact center people.
UCCX & UCCE Solutions to Sell
- Bundled with Cisco UCC Express (UCCX) and UCC Enterprise (UCCE)
- Two Spectrum options an Express version bundled with the UCC Express and the Spectrum Enterprise bundled with the UCC Enterprise
- On-Premise for the Spectrum Enterprise version and hybrid Saas for the Spectrum Express version
Top Value Propositions to Cisco
- Meet customer requirement of flexible reporting, combined data sources reporting, and improved appearance
- On UCCX projects prevent customer from going to another platform
- If not a VM customer an additional Cisco server can be sold for the Spectrum application