Reporting and Dashboards for the Genesys platform is done utilizing the NeXorce Enterprise software and multiple collectors depending on the data to be collected.  Real-time and historical for voice, email and chat along with data from internal databases can be captured and cached or stored in the NeXorce Enterprise Software.

Benefits of Genesys:

  • Monitor critical KPI’s across the contact center
  • Unified reports summarize all data into reports for each level of the contact center.
  • Reports are published to dashboards, desktops, LCD screens, web based reports, wallboards and smart phones.
  • Immediate adjustments can be made to improve the business.

Contact Spectrum for more information about NeXorce for the Genesys platform.