Reporting and Dashboards for the Genesys platform is done utilizing the NeXorce Enterprise software and multiple collectors depending on the data to be collected. Real-time and historical for voice, email and chat along with data from internal databases can be captured and cached or stored in the NeXorce Enterprise Software.
Key benefits:
- Monitor critical KPI’s across the contact center
- Raw data is collected much faster than going through the Genesys Stat Server.
- Unified reports summarize all data into reports for each level of the contact center.
- Reports are published to dashboards, desktops, LCD screens, web based reports, wallboards and smart phones.
- Immediate adjustments can be made to improve the business.