The challenge for the contact center managers and supervisors is being able to capture a lot of data from multiple sources to check on current real time and historical status and performance for the contact center.
In today’s contact center there is a need to combine data from voice, email, chat, WFM and internal databases. The XorceView Call Center dashboard combines the critical data so you have immediate access to summary data and drill down options to gain more detailed information in key interest areas for managers.
Key benefits of using XorceView Dashboards
- Summarized combined data from multiple data sources
- Critical KPI’s formatted in text or graphs and charts for quick and easy status views
- Performance by groups and individual agents
- Goals and trends
- Dashboard messages
Contact Spectrum for more information on Call Center Dashboards for data and performance using XorceView Dashboards and Desktops.