Our smartphone & mobile call/contact center reporting provides remote contact and management mobility, a must-have for today’s operations. Utilizing Spectrum’s Email Client software, managers may stay in touch with the business, receiving key metrics via their smartphone or mobile emails. End of Day reports sent out to keep you aware of the overall status of key metrics.
NeXorce Reporting for Smart Phones
Contact center managers are able to keep up to date with business as real-time web reports, email messages and text messages are sent to their smartphones. With NeXorce reporting software, your email along with subject line real time information can be scheduled for delivery. Emails are also sent in a traditional way to your account to be read on your pc. The ability to stay connected to the contact center using email, SMS and web reports on a manager’s smartphone greatly increases mobility and improves productivity in the decision making.
Key Benefits of Mobile Call Center Reporting
- Manager mobility – Statistics and Metrics are sent directly to the manager’s mobile device;
- Daily report showing the contact center performance;
- Alert notifications when a targeted KPI is in threshold or has crossed a variance level;
- Subject line notifications mean the email does not have to be opened to know the content.