Tablet PCs providing team leaders, supervisors and managers with real time data such as charts, graphs, data grids and messaging. This data on the tablet is real time information even while you are mobile. Tablet PC’s from Samsung, ASUS, Apple, etc. are all supported.
Contact center managers are able to keep up to date with business as real-time web reports, email messages and text messages are sent to their smartphones.
- Managers and Senior Management keep tabs on operational effectiveness while being mobile;
- Tablet PC’s improve managers efficiencies with real time status displays and web based reports with a summary and detailed agent information;
- While mobile, share agent status and call center performance with other managers and senior management.