Online Call/Contact Center reporting is one of the most sought after features for the call center manager today. Our web based reports provide managers with more granular reporting, better reporting and the ability to drill down on information to get to the root cause of the variance (threshold). Additionally, they are formatted in a way that is easily accessible for call center managers.
Key Features of Call Center Web Based Reports
- Provides a summary report view of contact center data;
- Real time and historical reports;
- Drills down and across groups and individuals for in-depth details;
- Viewable in text, graphical or a combination of both for an easy to read the report.