• COVID-19
  • Domestic: +1 713 944 6200
  • International: +44 (0) 746 924 5920
Spectrum Corporation Logo
Spectrum Corporation Logo
  • Home
  • Industry
      • Industry
        • Customer Service / Help Desk
        • Financial
        • Government
        • Healthcare
        • Insurance
        • Retail / Catalog
        • Utilities
        Reporting Software Industry Solutions

        Spectrum’s Display and Reporting Software Solutions collect and create unique business analytics to give you a complete view of your Call Center.

        Whether you need to communicate critical information that affects daily job performance, give flexibility and mobility to management or elevate data from just “facts and figures” into useful information, Spectrum has a solution tailored to your specific needs.

  • Products
      • Products
        • Analytics
        • Dashboards (XorceView)
        • Desktops (XorceView)
        • Email & Mobile Phone Reporting
        • LCD Screens (VectraView)
        • Call Center Wallboards
        • NeXorce
        • Prelude Express
        • Prelude Express Lite
        • Tablets
        • Web Reports
        Call Center Unified Reporting Contact center digital signage and Dashboards

        Spectrum call center unified reporting software and contact center display products combine data from the ACD, CRM, WFM, in-house databases and more to provide agents and managers KPI’s that improve performance. Reviewing critical data items, acting on variances from goals and surveying the agent threshold analytics are all standard practices in contact centers utilizing the Spectrum unified reporting software.

        Spectrum publishes real time and historical data to LCD Screens, Desktops, Tablet PC’s, Dashboards, LED Wallboards, Web Based reports, Email and Smart Phones.

  • Partners
      • Partners
        • Avaya Contact Center Reporting Tools
        • Avaya Aura Contact Center (AACC)
        • Avaya Aura
        • Avaya CMS
        • Avaya IQ
        • Avaya Operational Analyst (OA)
        • Desktop Comparison
        • Multichannel Reporting
        • Cisco Call Center Software
        • Enterprise
        • Cisco Express Software
        • Genesys
        • Others
        contact center call partners
  • Support
      • Support
        • End of Life / End of Support
        • Maintenance Renewals
        • Support Web Portal

        For Spectrum customers who use our products, we offer http://support.specorp.com to submit a ticket for any of the following:

        • NeXorce Software
        • VectraView Software
        • Ultra-Link Software
        • V-Display Software

        On the support site you will find:

        • Troubleshooter to find an answer to a problem;
        • Download manuals, updates and training documents;
        • Access our knowledge base for frequently asked questions;
        • Submit a trouble ticket and learn the status of an existing ticket.
  • Company
      • Company
        • Blog
        • News & Events

        Incorporated in 1971, Houston, Texas based Spectrum has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

        Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real time and historical data from contact center applications, transforming that raw data into information and publishing that information in useable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

        Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

  • Contact Us / RFQ
banner image default

Sitemap

  • Home
  • Sitemap
  • Company
    • Blog
    • News & Events
  • Contact Center Reporting Solutions
    • Call Center Unified Reporting
    • Contact Center Activity Monitoring
    • Corporate Communications
    • Performance Reporting
    • Status Reporting
    • Unified Contact Center Reporting
  • Contact Us / RFQ
  • Covid-19
  • Have a Question
  • Home
  • Industry
    • Customer Service / Help Desk
    • Financial
    • Government
    • Healthcare
    • Insurance
    • Retail / Catalog
    • Utilities
  • Partners
    • Avaya Contact Center Reporting Tools
      • Avaya Aura
      • Avaya Aura Contact Center (AACC)
      • Avaya CMS
      • Avaya IQ
      • Avaya Operational Analyst (OA)
      • Desktop Comparison
      • Multichannel Reporting
    • Cisco Call Center Software
      • Cisco Express Software
      • Enterprise
    • Genesys
    • Others
  • Photo Gallery
    • LCD Screens / VectraView
    • Smartphones
    • Tablets
    • Traditional Wallboards
    • Web Reports
    • XorceView Dashboards
    • XorceView Desktops
  • Privacy Policy
  • Products
    • Analytics
    • Call Center Wallboards
    • Dashboards (XorceView)
    • Desktops (XorceView)
    • Email & Mobile Phone Reporting
    • LCD Screens (VectraView)
    • NeXorce
    • NeXorce Cloud
    • Tablets and Smartphones
    • VectraView Display Controller
    • Web Based Reporting
  • Sitemap
  • Support
    • End of Life / End of Support
    • Maintenance Renewals
    • Support Site Link
  • Blog
    • 6 Tips to Successful Call Center Reporting
    • Agent Desktops and Wallboards: A Synergistic Solution
    • Agent Desktop Wallboards
    • Agent Metrics
    • Agents New Years Resolutions
    • Importance of Agent States Reporting
    • Artwork in the call center?
    • At-home agents
    • Automated Real Time Reporting
    • Bartender for the Call Center Manager
    • Best Practices Agent Desktops
    • Best Practices Call Center Wallboards
    • Best Practices Contact Center Data Collection
    • Best Practices Desktop Wallboards 2017
    • Best Practices Email Notifications
    • Best Practices Manager Dashboard
    • Best Practices Web Based Reporting
    • Best Practices White Paper
    • Big Data in the Contact Center
    • Call Center Agent Desktops
    • Call Center Analytics
    • Call Center / Contact Reporting Options
    • Call Center Digital Signage
    • Call Center Digital Signage Content
    • Call Center Manager Resume
    • Call Center Metrics Changing Agent Behavior
    • Call Center Metrics Changing Overall Performance
    • Call Center New Year Resolutions
    • Call Center Readerboards and Wallboards
    • Call Center Resolutions
    • Call Center Scorecards
    • Call Center Statistics or Call Center Performance Metrics
    • What is a Call Center Wallboard?
    • Real Time Reporting for Cisco UCCX & UCCE
    • News & Events
    • Contact Center Activity Monitoring
    • Contact Center Activity Monitoring
    • Contact Center Business Intelligence
    • Contact Center Decisions
    • Contact Center Managers Dashboards
    • Contact Center Reporting for Managers
    • Contact Center Report Positioning
    • Contact Center Statistics or Performance Metrics
    • Corporate Communications
    • Corporate Communications / Corporate Signage
    • Cross Selling in the Call Center
    • Customer Call Back Option
    • Customer Complaints – Spectrum Agent Desktop Wallboard
    • Customer Satisfaction Improvements
    • Dashboards: Best Practices
    • Dashboards: Too Much Information?
    • Data Collection for contact center reporting
    • Desktops and Dashboards
    • Digital Signage
    • Five Tips for Successful Real time reporting deployment
    • Getting Agents to respond to KPIs
    • Help Desk Metrics
    • Highest Ranked Call Center Articles
    • At-Home Call Center Agents
    • IAUG Converge 2014
    • KPIs and Metrics for the Call Center Agent
    • KPIs and Metrics for Agents, Team Leaders, Managers and Senior Management
    • LCD Screens or Agent Desktops
    • Macro Call Center Reporting
    • Managing your call center reporting solution
    • Messaging in the Call Center
    • Metrics that Matter
    • Micro Data in the Contact Center
    • Too much customer service?
    • Why is multi-channel communications increasing?
    • New Agent Metrics
    • Performance management in the Call Center
    • Performance Metrics for Agent Desktops
    • Performance Metrics for Supervisor Desktops
    • Performance Reviews
    • Postive Messaging in the Call Center
    • Progression of real time reporting
    • Real Time & Historical Reporting
    • Real time Reporting Increases Call Center Productivity
    • Why your real time reporting solution does not work
    • Reporting Options
    • Reporting Tools to Solve Call Center Challenges
    • Reporting Types
    • Searching for a Dashboard
    • Smart phones in the call center
    • Smartphones and Unified Contact Center Reporting
    • Software not Working or Agents Lying?
    • Statistics and Metrics for Call Center Agents
    • Status and Performance Reporting
    • Strategies for Call Center Metrics
    • Tablet PCs in the Call Center
    • Third Party Applications for the Contact Center
    • Third Party Call Center Reporting
    • Threshold Analytics
    • Top Call Center Metrics
    • Unified Contact Center Reporting
    • Unified Contact Center Reporting – Visual Options
    • Unified Reporting
    • Unified Reporting for the Contact Center
    • The Value of data in a call center
    • Voice, Chat and Email Wait Times
    • Wallboards and workforce politics
    • Which Metrics Matter?
    • Which works best in the Contact Center: Desktops/Dashboards/Wallboards?

Callcenter
Questions? Click here to contact us or call us today at +1 713 944 6200 , +44 (0) 746 924 5920
Spectrum Corporation
  • Contact Center Reporting Solutions
  • Photo Gallery
  • Industries
  • Products
  • Partners
  • Company
  • Contact Us
  • Sitemap
  • Privacy Policy

Copyright 2021 Spectrum Corporation | All Rights Reserved. Website Design & Development by Nibiru Solutions

Back to the top

MENU
  • Home
  • Industry
    • Customer Service / Help Desk
    • Financial
    • Government
    • Healthcare
    • Insurance
    • Retail / Catalog
    • Utilities
  • Products
    • Analytics
    • Dashboards (XorceView)
    • Desktops (XorceView)
    • Email & Mobile Phone Reporting
    • LCD Screens (VectraView)
    • Call Center Wallboards
    • NeXorce
    • NeXorce Cloud
    • Prelude Express
    • Prelude Express Lite
  • Partners
    • Avaya Contact Center Reporting Tools
    • Avaya Aura Contact Center (AACC)
    • Avaya Aura
    • Avaya CMS
    • Avaya IQ
    • Avaya Operational Analyst (OA)
    • Desktop Comparison
    • Multichannel Reporting
    • Cisco Call Center Software
    • Enterprise
    • Cisco Express Software
    • Genesys
    • Others
  • Support
    • End of Life / End of Support
    • Maintenance Renewals
    • Support Site Link
  • Company
    • Blog
    • News & Events
  • Contact Us / RFQ