Spectrum’s products are now compliant with Avaya Aura; real-time and historical reporting solutions that provide the Key Performance Indicators agents and managers require to succeed.

AACC Wallboards are Here

Output Modules and Features

Software Suite

Dazzling LCD Wallboards for Group Reporting

Data Management

Customized Contact Center Monitoring

Desktop/Dashboards

PC Reports for instant Awareness, onsite or remote.

On the Go?

Critical Content on Phones or Mobile Devices.

AVAYA AURA INTEGRATION:

Utilizing the Avaya Aura RSM api, neXorce obtains comprehensive real-time data through a multicast stream developed specifically for AACC. NeXorce loads this data in easy to manage format; Skillset, Application and Agent data that can all be retrieved with minimal setup and made available through several dynamic applications or reports.

Combine any of the real-time streams with historical data to provide an integrated set of call center information.

Key Benefits from decades of experience

  • Consolidated data from multiple sources, ACDs, CRM, WFM, external databases.
  • Consolidate by Skillset for group reporting; or drill-down for Agent development.
  • Visual and Audio queues for instant awareness.
  • Scheduled reporting for end of day summary, or periodic alerts throughout the day

For a detailed list of data available from the AACC system contact Spectrum today!

Spectrum Partnerships