Utilizing the Avaya Aura RSM api, neXorce obtains comprehensive real-time data through a multicast stream developed specifically for AACC. NeXorce loads this data in easy to manage format; Skillset, Application and Agent data that can all be retrieved with minimal setup and made available through several dynamic applications or reports.
Combine any of the real-time streams with historical data to provide an integrated set of call center information.
For a detailed list of data available from the AACC system contact Spectrum today!
For a detailed list of data available from the AACC system contact Spectrum today!