Avaya Real Time &
CMS Reporting Tool

AVAYA CMS INTEGRATION:

Large LCD monitors, agent Desktops and manager Dashboards are powered by neXore Enterprise. NeXorce offers the capability of using the proprietary iCMSdata connector with ODBC to capture data from Avaya Call Management System (CMS) through a secure SSH connection. NeXorce can also listen for the RT_Socket stream to capture content from Avaya CMS; integrating with both internal and external CLINT.

NeXorce Enterprise is Avaya DevConnect compliant with the latest Avaya CMS.

NeXorce is able to combine the latest CMS technology, blending real-time and historical Split, Agent data, VDN, and some Outbound content with data from other sources such as CRM, WFM, and several in-house created databases to provide the metrics required to exceed performance goals.

By utilizing the flexibility of neXorce, you can reduce costs and increase performance by using a single centralized reporting solution.

Key Benefits

• Consolidated data from multiple sources; ACDs, CRM, WFM, external databases
• Reach your entire call center staff with an array of display options
• Pin-point critical information where you need it
• Real-time and historical data collection; Split Skills, Agent States, Agent Summary and VDN
• Create Custom Key Performance Indicators to meet business needs
• Schedule reports for end of day summary, or periodic notifications throughout the day

For a detailed list of data available from the AACC system contact Spectrum today!