Cisco UCCE Reporting Dashboards

Cisco Unified Contact Center Enterprise:

Powered by NeXorce Enterprise software, Spectrum seamlessly connects to the Cisco UCCE Enterprise system for an efficient, low cost reporting solution. Spectrum’s neXorce engine has the flexibility to not only retrieve valuable, actionable statistics quickly, NeXorce can also merge data from other systems like multiple ACDs, ticketing, or home grown databases. Providing a more comprehensive overview of your entire call center than standard reporting.

From Large LCD screens, to agent desktops, and even web reports, no two solutions are the same and we recognize this to build the solution based on center challenges. Easily display standard metrics, Agents Available and Hold Times, or custom Key Performance Indicators (KPIs) like Total Agent Availability Percent.

Spectrum Advantages for Cisco UCC Enterprise

• Flexible reporting provides the ability to show key performance indicators defined by UCCE users.
• Data from multiple teams can be combined to show group totals.
• Ability to apply multiple custom thresholds on most metrics for instant awareness.
• Combine Cisco UCC Enterprise data with data from other sources, CRM, MySQL, Oracle, or ticketing, to provide a unique, unifying reporting tool.