Spectrum offers two reporting options for UCCX users. Our in-depth, enterprise level reporting solutions based on decades of experience, and Spectrum now provides an entry level reporting solution designed specifically for UCCX users.
Powered by neXorce Enterprise software Suite, Spectrum can provide highly customizable data points from Cisco UCCX. Providing a unique blend of Real-time and Historical data that agents and managers need at–a-glance.
VectraView for Large LCD screens
XorceView for Agent and Supervisor Desktops.
Nexorce Reporting for customized status reports
Email & Color Thresholding for instant notifications
Advanced Features for Cisco UCCX solutions:
Uniquely Focused ability to merge customized data with multiple display options enables pin-point reporting in any call center environment
Consolidate Teams - Data can be combined to show call center totals in real-time, or segregate CSQ groups separately so the most important information is being driven to the correct group(s).
Multi-Level Thresholds – Configure multiple audio and visual thresholds on most data-items for awareness and instant alerts
Real-time Unified Reporting – Combine Cisco UCC EXPRESS data with content from other sources that are mission critical to the contact center; blending data into a single reporting tool.