Prelude EXPRESS Lite is our entry level reporting solution with one main goal; provide a high impact solution with a series of pre-configured designs requiring minimal hardware to reduce overhead.
Spectrum has excelled in Contact Center reporting for decades and we’ve compiled a list of the most popular, meaningful Key Performance Indicators (KPI) to help elevate UCCX challenges. Critical metrics can easily be deployed on webpages using a Smart TVs web browser or directly to an agent desktop.
In most cases there is no additional hardware needed, other than a server to configure the connection to UCCX.
