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REAL-TIME STATISTICS WHEN YOU NEED THEM

NeXorce Enterprise Suite monitors the heartbeat of the call center. Real-time & historical content from various Contact Center applications can be combined to create the one stop reporting tool agents and managers are requesting.

What’s Critical to You?

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Nexorce Real Time Reporting Solutions

  • NeXorce provides comprehensive real-time call center reporting.
  • Capture data using sockets, ODBC, XML, JSON, delimited flat files or from the web.
  • Publish your information to a dashboard, desktop, web report, tablet, or smartphone.

Drive Workforce
Efficiency and Effectiveness

  • Alert agents and managers with visual and audible cues.
  • Enhance stakeholder performance by displaying goals and variances.
  • Actionable real-time alerts mean better decision making, higher Customer Satisfaction (CSat) and improved First Call Resolution (FCR).

Versatile Display
Options

  • Tablet PCs: Display real-time information through wireless URL or network connection.
  • LCD/LED Displays: Show real-time statistics, metrics, and messages on large format displays.
  • Mobile Devices: Stay connected through email, SMS text, notifications and web reports delivered straight to your smartphone.

Output Modules and Features

Software Suite

Dazzling LCD Wallboards for Group Reporting

Data Management

Customized Contact Center Monitoring

Desktop/Dashboards

PC Reports for instant Awareness, onsite or remote.

On the Go?

Critical Content on Phones or Mobile Devices.