VECTRAVIEW (LCD/LED WALLBOARDS)

VectraView Enterprise is a dynamic, digital signage solution that gives contact centers the power to show Key Performance Indicators using graphs, charts, and gauges to maximum awareness.

Custom displays are easily designed to help alleviate daily challenges, providing both functional and effective real-time wallboards.

Dynamic Team Displays

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WHAT DATA IS THE
MOST IMPORTANT?

THE DATA THAT YOU CAN SEE

  • VectraView Displays are highly visible and vibrant
  • Large text, data charts, graphs, and gauges to maximize Awareness
  • Easily display industry leading KPIs
  • A single LCD/LED screen can display multiple templates; allowing announcements to rotate while always displaying critical information.

WHY VISUAL DATA METRICS DRIVE WORKFORCE PRODUCTIVITY

  • Visible Data holds agents accountable with stats like Calls Waiting, Estimated wait time, idle and handle times.
  • Increase productivity with Gamification Statistics.
  • Motivate and empower your teams with visual cues
  • Real-time Data Improves Agent Response and Contact Resolution time.

CUSTOMIZABLE DATA
THAT YOU CONTROL

  • In addition to critical Contact Center data; local traffic, weather and news sources to keep your workforce informed.
  • Create scrolling messages for data thresholds or send Ad Hoc messages to VectraView instantly.
  • With VectraView customers can build their own screens to celebrate birthdays, show pictures from company events and much more.
  • Keep your Staff informed of corporate events and announcements

Output Modules and Features

Software Suite

Dazzling LCD Wallboards for Group Reporting

Data Management

Customized Contact Center Monitoring

Desktop/Dashboards

PC Reports for instant Awareness, onsite or remote.

On the Go?

Critical Content on Phones or Mobile Devices.