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Spectrum offers eye catching displays designed to target mobile agents and managers with the Key Performance Indicators required to exceed in today’s changing Contact Center environment.

Unified Reporting

Right Solution For The Right Problem

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UCCE

Combining vital data management with comprehensive display options, filtering critical information for presented to both onsite and remote workforces.

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UCCX

Legacy Monitoring Solutions designed specifically for Cisco Express; simplify reporting with Spectrum’s Prelude Reporting Solutions.

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Spectrum Partnerships

Cisco Partner

From Cisco Enterprise environments to smaller mid-sized solutions designed specifically for Cisco Express; Spectrum solutions have helped Cisco users connect and collaborate for over a decade.

CISCO AND NEXORCE INTEGRATION:

Spectrum’s Real-Time Visual Solutions integrate with both Cisco Express and Cisco Enterprise; combining real-time and historical content to provide performance driven KPIs like %Answered or custom Service Levels and Abandonment Rates.

  • Generic metrics and custom KPIs can easily be applied to graphs, charts, or displayed in numerical format; giving agents and managers access to analytics required to ease daily challenges.
  • Although integration with Cisco platforms is fairly consistent, Spectrum is constantly developing tools and collectors to help consolidate the endless lists of Contact Center applications.
  • Spectrum’s JSON collector allows you to blend data from Web sources and the latest APIs with Cisco content.

In addition to expanding data sources, Spectrum is routinely innovating new ways of delivering critical information. From traditional TV Wallboards, Desktops, and Dashboards which are not only trendy and necessary, Spectrum expands delivery by introducing Web Based Reports with the ability to configure displays for large monitors all the way down to mobile devices.

Spectrum offers real-time information with KPI metrics via the cisco finesse dashboard. Our mobile software application allows for real-time alerts with the ability to choose from various dashboards.

CISCO CONTACT CENTER DISPLAYS

Spectrum offers eye-catching displays designed to target mobile agents and managers with the Key Performance Indicators required to exceed in today’s changing contact center environment.

Spectrum’s Real-Time visual solutions include Cisco center displays with the ability to customize with out-of-the-box KPIs. This provides real time statistics and metrics that you choose to see. Cisco contact center displays offer benefits, including:

  • Better UX and increased responsiveness
  • Sleek design
  • Gamification, which allows for better results with increased motivation

Cisco contact center displays offer better alerts! No more need for constant checking of boards. With the ability to set KPI thresholds, the cisco contact center displays offer SMS, visual, and email alerts for threshold breaches. You can also set each KPI to a distinct threshold.