Spectrum Corporation is a leading provider of call center wallboard software for contact centers across the world. Our solutions include award-winning enterprise call center reporting software applications designed to collect real-time and historical data, which can be displayed on hardware such as: LCD screens, dashboards, tablet PC's, LED wallboards, desktops and mobile devices. We also offer our call center reporting solutions in web based reports and by email notification to monitor the data and KPIs important to you.
Our call center reporting solutions are designed to improve the effectiveness and efficiency of your call center by showing call center statistics, performance metrics or both. Statistics will show you and the agents how they are doing right now and performance metrics tell you what your customers think of you and how well the center is performing against goals and targets. By providing the appropriate metrics and analytics to the call center the agents and supervisors are able to improve their performance and become more effective. Two of our call center reporting styles include status reporting and performance reporting. These two styles of reporting optimize the agents and supervisors daily performance.
Since 1971, Spectrum has been solving customer’s real time communications challenges throughout many industries including Banking/Financial, Healthcare, Utilities, Insurance, Hospitality, Manufacturing, Government, Distribution, Education and Retail. Increased awareness and improved performance are immediate benefits of a real time reporting solution. Additionally, Spectrum call center reporting software is compatible with Avaya, Cisco and many other vendors and suppliers that we have partnerships with.
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