Unified Contact Center Reporting™

Unified Contact Center Reporting (UCCR) is a complete solution for capturing real time and historical data from contact center applications and building real time reports with proactive alerting for monitoring the contact center. UCCR provides agents, team leaders, managers and senior management with information they need to make immediate and better business decisions. As the environment in the contact center changes, corrective action can occur on all levels from the agent to senior management.

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