Software Maintenance is the process of optimizing the use of deployed software, correcting faults with the software, implementation, administration and upgrading the software version. Software maintenance is the final stage of a complete software installation and implementation process.
In most cases the implementation of the complete Spectrum solution was a significant decision and investment by your organization. Annual maintenance is a small percentage of that overall investment and will ensure a long term availability and operational real time reporting solution.
Spectrum Corporation offers both software and hardware maintenance agreements. With an agreement in place, you may take comfort in knowing your investment is protected.
Services in the maintenance agreement include, but are not limited to: troubleshooting and diagnostics, configuration changes, software updates, back-ups, changes to templates, formulas, configurations and on-going training. Hardware Maintenance coverage for Spectrum’s VectraView Display Controllers includes parts and labor.
All maintenance is remote support. For on-site maintenance support, contact Spectrum directly for pricing.
Spectrum offers standard maintenance agreements and 24/7 agreements. Contact Spectrum for documentation on Maintenance coverage.